Customers

We build and improve UBM's business through close collaboration and engagement with our customers on sustainability.

We do this by:

  • Engaging with customers on our sustainability activities
  • Taking up positions in local and international industry associations
  • ISO20121 sustainable events certification
  • Focus on customer experience
  • Continuous improvement through customer insight and innovation

For information on our Sustainable Events and ISO20121 see here

Customer focus is one of the UBM Commitments, and the sustainability agenda also focuses on exploring how we can help our customers.

Industry awards:

Our sustainability efforts have been recognised by both our customers and the broader exhibition industry:

  •  In April 2015, UBM EMEA was presented with the Sustainable Development Award, for innovative cost saving in the value chain. The award was presented by UFI, The Global Association of the Exhibition Industry
  •  In November 2015, UBM Asia was presented with the title of ‘Most Reliable Trade Show Organiser’ in Hong Kong’s Most Valuable Companies Awards

Event charity partnerships:

We recognise that our customers too have sustainability agendas and we can help them achieve those aims. UBM has developed event specific charity partnerships, which enable our customers to be part of a charitable or community activity relevant to their industry. UBM employees donate their time and skills to maximise impact and raise awareness during the lead-up to, as well as during, the event. Charity partnerships have now been formed at over 30 of our events. These include:

  •  TFM – our Technology for Marketing show in London teamed up with Media Trust – which works with the media industry to empower charities and communities. TFM provided the trust with a stand at the show and hosted match-making events. As a resultof this, they had over 100 marketing and advertising professionals sign up to volunteer with charities in need of their expertise
  •  Cosmoprof Asia has run the ‘Boutique beauty sampling shop’ for the second year running. Thirteen exhibitors donated travel-sized products which were made into bespoke gift boxes and sold for a charity donation. The exhibitors not only supported the charitable activity but also gained exposure, with 400 visitors to the charitable ‘shop’ and raising HK$50,000 in three days.All the proceeds went to The Women’s Foundation, a not-for-profit organisation dedicated to improving the lives of women and girls in Hong Kong
  •  Medical Design & Manufacturing (MD&M) West Anaheim, US hosted the 2nd Annual STEM Education Day in collaboration with Science@OC – a not-for-profit organisation in Orange County working to inspire middle school students to excel in STEM (Science, Technology, Engineering and Mathematics) and explore related careers. The education day gave teachers a unique opportunity toconnect their STEM programmes to the skills and jobs required in advanced manufacturing, thus developing our customers of the future